Navigating the Cloud Technology in General Practice with Danielle Bancroft

In this episode of Medicubes, hosts Chris, Riwka, and Kim are joined by Danielle Bancroft, Chief Product Officer at Best Practice and practising pharmacist, to discuss the future of cloud technology in general practice software.

They explore what “cloud” means in a primary care context, how it differs from existing on-site servers, and the practical benefits and challenges for practices considering a transition. Focusing on the gradual, manageable introduction of new cloud-enabled features to support clinics in their day-to-day operation.

Key Points:

• Defining “the Cloud”: Cloud technology means your practice software is securely accessed online rather than tied to a physical server at the clinic, allowing for greater flexibility and less maintenance burden on practice staff.
• Benefits for Practice Workflow: Cloud features are being designed to simplify task management, reduce administrative time, and proactively deliver patient information to clinicians—improving efficiency and supporting better patient care.
• Cloud vs AI: Distinguishes between cloud services (where your software is hosted and accessed) and artificial intelligence (using data to provide insights or automate tasks), highlighting how they complement but don’t replace each other.
• Transition Considerations: Practices are encouraged to assess their unique needs when thinking about moving to cloud services, focusing on practical improvements. 
• Cybersecurity: Importance of strengthening data security, with cloud solutions offering built-in protections and supporting better compliance in light of recent high-profile data breaches.
• Incremental Change: Best Practice’s approach to cloud involves stepwise introduction of new modules and features, such as mobile access and digital payments, to minimise disruption and help practices adapt at their own pace.

Links & Resources:

• https://www.linkedin.com/in/daniellebancroft/
• https://bpsoftware.net/
• BP Support line and to register your interest to become a Beta testing site AU 1300 40 1111 | NZ 0800 40 1111 +61 7 3223 7700 (callers outside Australia and New Zealand)

Medicubes is a proud member of the Talking HealthTech Podcast Network - the premier audio destination for cutting-edge insights and thought leadership in healthcare delivery, innovation, digital health, healthcare ICT, and commercialisation. Learn more at www.talkinghealthtech.com/podcast/network.

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