Reinventing Patient Experience: Inside HealthEngine’s Growth with Dan Stinton

In this episode of Medicubes, hosts Chris and Riwka speak with Dan Stinton, CEO and Managing Director of HealthEngine, about recent developments in Australia’s largest healthcare provider marketplace and the evolving landscape of digital health technology for medical practices.

Key Points:

• Health Engine’s Expansion: Now servicing general practice, dental, allied specialists, and pharmacy, with more than 10,000 practices and 40,000 practitioners listed on the platform.
• Patient Engagement Technology: Investment in non-clinical SAS tools to support efficient front-office operations, including online bookings, automated recalls, payments, and custom forms.
• AI Receptionist (‘Helen’): Automates 50-65% of inbound calls in practices, currently supports booking management, with future plans for recalls and reminders via voice.
• Practice Adoption Challenges: Practices tend to adopt 10% of available functionality, highlighting the need for continued education and support for technology use.
• Data Security & Compliance: Health Engine upholds strong governance standards, with comprehensive legal and privacy audits for every product release.
• Australian Healthcare Index Insights: 74% of patients report cost-of-living pressures are impacting their healthcare decisions, with bulk billing access cited as a major concern.
• Preparing for New Booking Channels: Practices should be mindful of the growing influence of large language models and personal assistants in patient engagement.

Links & Resources: 

• HealthEngine: https://healthengine.com.au/

Medicubes is a proud member of the Talking HealthTech Podcast Network - the premier audio destination for cutting-edge insights and thought leadership in healthcare delivery, innovation, digital health, healthcare ICT, and commercialisation. Learn more at www.talkinghealthtech.com/podcast/network.