Episode 6

6- Achieving RACGP Accreditation Success. Stacy Kambouris - General Manager, Education & Innovation, AGPAL & QIP

Stacy Kambouris General Manager, Education and Innovation and QIP Consulting LinkedIn Profile 

Accreditation tips: 

  • Relax! This is not a pass/fail process.  
  • Take your time - start preparing early (recommend 8 months from due date to start regularly working on accreditation preparation)
  • Use a team-based approach and share the workload
  • Use the resources available to you via your accreditation provider
  • Ensure the team understands their role & responsibilities
  • Tailor templates to practice-specific processes. Avoid [insert your details here] text in your Policy & Procedure Manual
  • Build a strong practice ‘quality’ culture - create buy-in to the process at all levels of the practice
  • Implement a Review/Audit/Train cycle. 
  • Accreditation is an opportunity to identify improvements, even where no ‘non-compliances’ exist. 
  • Surveyors are not ‘looking’ for non-compliances! Use the survey visit as a learning opportunity. 
  • Understand the notion of ‘meeting the intent of the Standards’ to provide flexibility in how evidence is provided. For example - staff meeting notes or minutes structure

Why do practices undertake accreditation? To ensure patient safety & quality care measures are embedded in everyday actions and activities. It is a pathway to high performance primary care. It also provides funding access Practice Incentives Payment Program PIP, Workforce Incentives Payment Program WIP, and participation as teaching practices 

RACGP 5th edition standards 

The Australian Commission on Safety & Quality in Healthcare Advisory kit GP18/04 notification of sig risk. 1. Pt identification 2. Reusable instruments (inv proc) 3. Medicines storage 4. Management of temperature sensitive medicines 5. Follow up of significant tests.

NSQHS Standards Primary & Community Health Care Services

RACGP Accreditation Resources

For experienced practices - consider looking at other Standards for elevating performance such as the NSQHS Primary Health Care Standards.

About the Podcast

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The Medicubes team bring you a monthly panel conversation of exciting and challenging topics in primary health care, answering listener questions and invited guests to the discussions.

About your hosts

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Kim Poyner

Accredited Health Coach and executive coach, with over 20 years of experience in General Practice and Intensive Care Units. Mentor to health professionals and organisations to achieve their best, specialising in chronic disease management, coaching, and change management programs.
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Riwka Hagen

An experienced general practice manager, with a passion for leadership development, coaching, and business management in the health sector. As the Director of Medical Business Services and Medical Business Coaching, she provides consulting, advisory, coaching, training, and mentoring services to health organisations Australia-wide, and is also the founder of the highly active Facebook group 'Practice Managers Network'.
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Chris Smeed

A lover of all things Practice Management and Data. Always thinking of ways to make life easier and to help with patient outcomes.