Episode 8

Ensuring Continuity of Care: A Look at Voluntary Patient Enrolment in Primary Care [part 1 of 2]

In this episode of the Medicubes podcast, Riwka Hagen and Kim Poyner join Tracy Johnson, Dr Tony Lembke, Simon Matthews from Practice Coach Australia for a discussion on voluntary patient enrolment in the primary care space. This is the first part of a two-part series. The conversation explores the concept of the medical home, in which patients have a continuing relationship with a particular general practitioner (GP) and are supported by a team of healthcare professionals. The goal of the medical home model is to provide comprehensive, coordinated, and accessible care to patients, with a focus on quality and safety.

Key Learnings:

  • Voluntary patient enrolment is relevant in the context of the medical home model of primary care. (4:00)
  • The medical home model has been extensively studied and shown to be an effective and efficient way to provide primary care that is preferred by patients and providers. (4:30)
  • The medical home model can lead to improved health outcomes, including better management of chronic conditions and reduced hospitalisation rates. (5:00)
  • The medical home model relies on strong communication and collaboration between healthcare providers, as well as engagement and involvement of patients in their own care. (7:00)
  • The medical home model can be implemented in various settings, including general practices and Aboriginal medical services. (9:00)
  • Voluntary patient enrolment is a way for patients to formally express their preference for a particular GP or medical practice to be their medical home. (13:00)
  • Voluntary patient enrolment is different from mandatory enrolment, which requires patients to be registered with a specific GP or practice. (14:00)
  • Voluntary patient enrolment can help to improve the continuity of care for patients, as well as the efficiency and effectiveness of the healthcare system. (17:00)
  • There are potential challenges to implementing voluntary patient enrolment, including issues related to funding, workload, and access to care. (20:00)
  • The importance of voluntary patient enrolment may vary depending on the specific needs and preferences of patients and communities. (22:00)

Resources & Links:

  • The Australian Institute of Health and Welfare: https://www.aihw.gov.au/
  • Cubiko: https://www.cubiko.com.au/
  • The Winston Churchill Memorial Trust: https://www.churchilltrust.com.au/
  • The Australasian Healthcare Homes Program: https://www.ahha.asn.au/healthcarehomes
  • The Primary Care advisory: https://www.aihw.gov.au/reports/primary-care/primary-care-advisory-committee-annual-report-2019-20/contents/about-the-primary-care-advisory-committee

About the Podcast

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The Medicubes team bring you a monthly panel conversation of exciting and challenging topics in primary health care, answering listener questions and invited guests to the discussions.

About your hosts

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Kim Poyner

Accredited Health Coach and executive coach, with over 20 years of experience in General Practice and Intensive Care Units. Mentor to health professionals and organisations to achieve their best, specialising in chronic disease management, coaching, and change management programs.
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Riwka Hagen

An experienced general practice manager, with a passion for leadership development, coaching, and business management in the health sector. As the Director of Medical Business Services and Medical Business Coaching, she provides consulting, advisory, coaching, training, and mentoring services to health organisations Australia-wide, and is also the founder of the highly active Facebook group 'Practice Managers Network'.
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Chris Smeed

A lover of all things Practice Management and Data. Always thinking of ways to make life easier and to help with patient outcomes.