Episode 14

How to transform culture in a GP clinic - Dr Sean Stevens, GP Owner, Principal, Supervisor - Grove Medical Victoria Park

In this episode of the Medicubes Podcast, hosts Chris Smeed, Riwka Hagen and Kim Poyner are joined by Dr Sean Stevens, co-owner of Grove Medical Victoria Park, to discuss the importance of building a positive culture in healthcare organisations.

Explore the insights and experiences that have shaped his views on the subject, as well as his tips for creating a workplace that fosters innovation and success.

Key Takeaways:

  • Human resources, time management, and self-care are essential areas for leadership development in healthcare
  • Practice management is similar to the role of a CEO in terms of running an organisation with authority and accountability
  • Successful practices depend on a clear division of roles and responsibilities between practice owners and managers
  • A positive workplace culture is critical for staff retention, patient satisfaction, and business growth
  • Emphasising values such as fun and innovation can help differentiate a practice from others in the field
  • Effective communication and trust-building are necessary for creating a culture that promotes success
  • A solid induction and touch-base process can improve the chances of new employees succeeding in their roles

Links & Resources:

About the Podcast

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The Medicubes team bring you a monthly panel conversation of exciting and challenging topics in primary health care, answering listener questions and invited guests to the discussions.

About your hosts

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Kim Poyner

Accredited Health Coach and executive coach, with over 20 years of experience in General Practice and Intensive Care Units. Mentor to health professionals and organisations to achieve their best, specialising in chronic disease management, coaching, and change management programs.
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Riwka Hagen

An experienced general practice manager, with a passion for leadership development, coaching, and business management in the health sector. As the Director of Medical Business Services and Medical Business Coaching, she provides consulting, advisory, coaching, training, and mentoring services to health organisations Australia-wide, and is also the founder of the highly active Facebook group 'Practice Managers Network'.
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Chris Smeed

A lover of all things Practice Management and Data. Always thinking of ways to make life easier and to help with patient outcomes.