Episode 15

Solving Complex Problems in Healthcare Payments: Albert Naffah, CommBank Health

In this episode, Chris, Kim and Riwka are joined by special guest Albert Naffah, CEO of CommBank Health, who brings a wealth of expertise to the discussion as they explore the role of digital technology in the healthcare industry.

Albert discusses the challenges faced by healthcare businesses and how digital solutions can create efficiencies and enhance the patient experience. He also reveals how Smart Health, a payment and claims platform with integrated analytics, is helping medical practices get paid more efficiently while attracting patients and talent alike.

Key Takeaways:

  • (02:29) The increasing adoption of digital solutions in healthcare is driven by patient demand for modern solutions and healthcare businesses' need to create efficiencies and improve the patient experience.
  • (12:54) Healthcare practices can benefit from non-clinical skills such as finance, operations, and human resources, which are crucial for practice success but not commonly taught in medical school.
  • (21:10) Smart Health, a payment and claims platform with integrated analytics, helps medical practices get paid efficiently while attracting patients and talent.
  • (28:05) The GP Insights report shows that many medical businesses experience higher patient demand than in previous years, leading to challenges, but also greater adoption of digital solutions.

Resources & Links:

  • CommBank Health: https://www.commbank.com.au/business/corporate-industry/health.html
  • Smart Health: https://www.commbank.com.au/business/health/solutions/smart-health.html
  • GP Insights Report: https://www.commbank.com.au/content/dam/commbank/assets/business/corporate-industry/health/gp-insights-report-2023.pdf
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About the Podcast

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Medicubes
The Medicubes team bring you a monthly panel conversation of exciting and challenging topics in primary health care, answering listener questions and invited guests to the discussions.

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About your hosts

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Kim Poyner

Accredited Health Coach and executive coach, with over 20 years of experience in General Practice and Intensive Care Units. Mentor to health professionals and organisations to achieve their best, specialising in chronic disease management, coaching, and change management programs.
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Riwka Hagen

An experienced general practice manager, with a passion for leadership development, coaching, and business management in the health sector. As the Director of Medical Business Services and Medical Business Coaching, she provides consulting, advisory, coaching, training, and mentoring services to health organisations Australia-wide, and is also the founder of the highly active Facebook group 'Practice Managers Network'.
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Chris Smeed

A lover of all things Practice Management and Data. Always thinking of ways to make life easier and to help with patient outcomes.